Customer Help
We’re here to make things simple.
Whether you have a question about your order, delivery, returns, or product compatibility, you’ll find clear answers below.
And if you still need assistance, our team is ready to help.
Common purchase queries answered
Orders and Shipping
Orders placed on business days are usually processed within 24 hours.
Delivery times depend on your country and selected shipping method. Most EU orders arrive within 2–5 business days.
You will receive a tracking link once your order has been dispatched.
You can create an account during checkout or via the “My Account” page.
An account allows you to:
View order history
Track shipments
Manage addresses
You can also place an order without creating an account.
If your order has not yet been shipped, reply to your order confirmation email with the correct details as soon as possible.
If the parcel has already been dispatched, address changes may no longer be possible.
Once your order has been shipped, you will receive an email with tracking information.
If you have not received tracking details within 1 business day, please check your spam folder first.
No.
All payments are processed via secure, encrypted payment providers. We do not store credit card information on our servers.
All prices shown include applicable VAT for EU customers.
For business customers with a valid VAT number, VAT may be handled according to EU regulations.
We ship to most European countries.
Shipping options and costs are calculated at checkout. If your country is not listed, please contact us before placing your order.
In most cases, yes. We aim to ship complete orders in one parcel whenever possible.
Partial shipments are only arranged upon customer request or if one item is significantly delayed and would otherwise extend the delivery time.
If your order is shipped in multiple parcels, you will receive separate tracking details.
If you need to swap an item
Returns and Exchanges
Consumers may return products within 14 calendar days of receipt.
Returned items must be:
Unused and complete
Undamaged
In original packaging
Provided with an RMA number
After inspection, refunds are processed within 14 days.
Business returns may be subject to a 20% restocking fee unless the product is defective.
Please reply to your order confirmation email and include clear photos of the received item.
We will provide instructions and, if applicable, a return label.
If your shipment arrives damaged, please contact us immediately and include photos of:
The packaging
The damaged product
We will resolve the issue in accordance with our warranty policy.
After contacting us, you will receive an RMA number and return instructions.
Returns must be sent to the address provided in the RMA confirmation. Returns without an RMA number cannot be processed.
The fastest way to reach us is by email.
You can reply directly to your order confirmation or use the contact form on our website.
Our team typically responds within 24 hours on business days.
Contact us immediately after placing your order.
If the parcel is returned due to an incorrect address provided by the customer, additional shipping costs may apply.
If your order has not yet been processed or shipped, changes or cancellations are usually possible.
Please contact us as soon as possible after placing your order.
Once dispatched, the standard return policy applies.
Pre-orders are only possible if explicitly stated on the product page.
If an item is temporarily out of stock, you may contact us to inquire about expected availability.
Get in touch with us
Didn’t find the answer you were looking for above?
Please use the contact form below and our team will get back to you as soon as possible.