All Plus.Parts products you buy from us have a legal warranty. This means that a product must be in good condition on delivery and function properly under normal use. You should be able to use a product without problems for a certain period of time. How long a product lasts depends on what product it is. A product is not good if it is incomplete, damaged, broken or not functioning properly.
If a product does not function properly within the applicable warranty period, we will look for an appropriate solution as soon as possible (for example by means of a (free) repair, a new replacement product or crediting the amount paid). If the problem with the product is caused by your own fault, the right to a (free) repair, a new replacement product or credit of the amount paid will lapse. Have you used the product normally but it is just worn out? Even then the right lapses a (free) repair, a new replacement product or credit of the amount paid.
The invoice (or other proof of purchase) of your order is the warranty of your product(s).
1. Right of return (consumer)
1.1. You may revoke your purchase without giving any reason within 14 calendar days of receipt.
1.2. To exercise the right of withdrawal, you must inform us (by email) of your decision to revoke the agreement. Convenient for you: Reply to our already received order confirmation or invoice in your mailbox so that we have all your details available.
1.3. You will then receive an RMA number from us. To process your return as efficiently as possible, we ask you to place your RMA number on the label of the return shipment.
1.4. We kindly ask you not to place any texts, stickers, and/or tape on the packaging of the product as we cannot take it back. Using the original packaging of the product as a shipping box is also not allowed.
1.5. After revocation, you must return the purchase to us within 14 days.
2. Right of return (business)
2.1. The same process as for the consumer.
2.2. A re-stock fee of 20% is applied to all business returns. A re-stock fee is a surcharge of 20% of the original purchase price applied to a canceled or refused delivery or products purchased directly from Plus.Parts and returned within the 14-day return policy. Note: No restocking fees will be charged if a product is returned due to a defect.
3. Return procedure
3.1. Upon receipt of your return shipment, we will check and assess the returned goods.
3.2. Right of withdrawal: From that moment, we will apply the return conditions and determine the legally creditable total amount of your purchase.
3.3. Warranty: From that moment, we will apply the warranty conditions and determine a full replacement of the product or offer the same product at a discount.
3.4. Return shipment outside the viewing period: Contact us to check if a leniency arrangement is applicable to the product to be returned. From that moment, we will determine a depreciation. This depreciation can amount to 50% of the purchase amount minus the shipping costs.
4. Received wrong / Damaged shipment
4.1. Wrongly ordered: Did you accidentally order the wrong product? Then reply to our already received order confirmation or invoice in your mailbox so that we have all your details available. Additionally, provide the correct information such as the brand and model of your device. From that moment, we will apply the registered agreements between both parties.
4.2. Wrongly received: Did you accidentally receive a completely different product than expected? Then reply to our already received order confirmation or invoice in your mailbox so that we have all your details available. Additionally, provide an image of the wrongly received product. We will provide you with a return label. From that moment, we will apply the registered agreements between both parties.
4.3. Wrong address provided: Do you notice a wrong route while tracking your shipment? Then check our already received order confirmation or invoice in your mailbox and reply to one of these emails so that we have all your details available. Additionally, provide the correct information. From that moment, we will apply the registered agreements between both parties.
4.4. Defective product received: If there is an unexpected defect in the goods during shipping? Then reply to our already received order confirmation or invoice in your mailbox so that we have all your details available. Additionally, provide sufficient images of the damaged part of the packaging and/or contents. From that moment, we will apply the warranty conditions and replace the product.
5. Additional information
5.1. If you return products to us, you do so at your own expense (shipping costs) and risk (loss or damage during return) to the address below. Therefore, always pack the product well, ensure sufficient postage, and obtain a shipping receipt or proof of receipt.
5.2. If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (excluding any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to revoke the agreement from us.
5.3. You will receive a full refund of the purchase amount if:
- The product is unused and complete;
- The product is undamaged (we may offset depreciation with the amount to be refunded);
- The product is (if reasonably possible) provided with the original/undamaged packaging.
5.4. If you only return part of your order, the delivery costs will not be refunded.
5.5. In the case of replacement under warranty conditions, our service reimburses up to €10 on a shipment with standard delivery.
5.6. We may pass on the depreciation of the goods to you if it results from the use of the goods beyond what is necessary to assess them (think of: signs of use, wear or damage) or if you want to keep the product. This depreciation can amount to 100% of the purchase amount.
5.7. Return shipments received (outside the viewing period) without notification and RMA number will not be processed. You can claim your goods back on your own request. We are obliged to charge shipping costs for this action.
5.8. We will refund you using the same means of payment as you used for the original transaction unless you have expressly agreed otherwise; in any case, no fees will be charged for such refunds.
5.9. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever is the earliest.
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Last update: 01-07-2026